Help Center

Ordering

• How can I make a Tax Exempt Order?
• Where can I get a Catalog?
• How do I check the status of my order?
• How can I Cancel my Order?
• How can I make adjustments to my Order?
• How can I change my shipping address?

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Shipping & Tracking

• How can I check on my UPS claim?
• Do you ship Internationally?
• How long does Ground Shipping take?
• Can I delay shipping for a certain date?
• Where is my tracking number?
• How do I see shipping prices?

See all 7 articles

Returns, Exchanges & Store Credits

• How do I exchange an item?
• How do I use a Store Credit or Gift Card?
• When will I get a refund?
• Where do I find my RMA number?
• What do I do if one of my items is damaged or defective?
• How do I return or exchange an item on my order?

Account & Profile

• How can I create a WishList?
• I'm having an issue with the reCAPTCHA.
• I can't login to my account.
• My account is locked out.
• How can I delete my account?

Payments

• Do you have a buy now pay later payment plan or layaway plan?
• How secure is Sezzle?
• How do I know my Sezzle limit?
• What is Sezzle and how do I use it?
• What methods of payment do you accept?

Royal Rewards Program

• What are points used for?

Products

• Do you Engrave?
• Do you Gift Wrap?
• How can I tell if an item is back in stock?
• Where can I find Flails?
• How do I get oil off my armor?
• Where can I find hats?

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Contact Us

• Where is your warehouse located?
• How do I get to the Live Chat?