My account is locked out.

Due to security features on the website, if you enter incorrect login information or fail the reCAPTCHA, you may end up locked out. This should reset after 15 minutes.

If you are still getting the same message after waiting 15 minutes, we recommend clearing your browser's cache (sometimes called site data, this is not the same as your browser's history) and completely closing out the browser and starting with a fresh browser session.

If you are locked out too many times too quickly the website will block your IP. This will not reset without contacting us.

If you do not remember your password, we recommend going to the Lost Password? link and resetting your password.

https://www.medievalcollectibles.com/my-account/lost-password/

If you cannot get back into your account after following these instructions, please reach out so that we can help!

To speak to a customer service representative:

• Live Chat Help: Click on the Help button at the bottom-right of most pages. Enter 'chat' into the search field. When the results pop up, the Chat button is on the bottom-right of that box.
• Phone Help: Toll-Free in USA, 1-877-637-9673. If it is after hours, leave a message and we will return your call at the start of the next work day.
• Email Help: Email messages are answered within 24 hours. If your message arrives after hours we will respond at the start of the next business day.