I can't login to my account.

We're sorry you're having this issue. There could be a couple different causes, we'll address them below.

If it's been a while since you've visited us, we were not able to transfer old accounts over when we upgraded the website. You can determine if this is the case by trying to enter your email address in the Lost Password field. If the email address comes back as invalid, you do not have a current account with us.

If you know you have an account but still can't login, we still recommend the Lost Password option. Resetting your password will keep you from getting locked out for too many attempts. That link is here:

https://www.medievalcollectibles.com/my-account/lost-password/

If this has not solved your issue, please reach out to us so we can help!

To speak to a customer service representative:

• Live Chat Help: Click on the Help button at the bottom-right of most pages. Enter 'chat' into the search field. When the results pop up, the Chat button is on the bottom-right of that box.
• Phone Help: Toll-Free in USA, 1-877-637-9673. If it is after hours, leave a message and we will return your call at the start of the next work day.
• Email Help: Email messages are answered within 24 hours. If your message arrives after hours we will respond at the start of the next business day.