Why is my item on backorder?

When an item is currently out of stock, it will show up as Backordered in your cart, and will also appear so on your order receipt. When looking at the individual product's page, it will list the backorder time frame underneath the item number, next to the words OUT OF STOCK. This is an estimate on how long it will take to get from our supplier to us, and then we will ship it to you. If we find out the item is on backorder with our supplier, and will not be available in the time listed, we will reach out to you to discuss your options.

Because many of our items are handmade, we do allow purchases for out of stock items. We do charge at the time of purchase so that the day the item arrives to our warehouse we can ship it directly to you, without having to lose time finalizing payment.

If you have any questions regarding your backorder item, feel free to reach out to us!

To speak to a customer service representative:

• Live Chat Help: Click on the Help button at the bottom-right of most pages. Enter 'chat' into the search field. When the results pop up, the Chat button is on the bottom-right of that box.
• Phone Help: Toll-Free in USA, 1-877-637-9673. If it is after hours, leave a message and we will return your call at the start of the next work day.
• Email Help: Email messages are answered within 24 hours. If your message arrives after hours we will respond at the start of the next business day.