How can I cancel my order?

If you need to cancel your order for any reason, it is best to call our customer service team during business hours. You may also email this request, but please note, that your request will be processed in the order it is received, and in some cases, orders may ship before a emailed request is processed. Orders can be canceled as long as they have not already been shipped. There is no fee to cancel an order.

To speak to a customer service representative:

• Live Chat Help: Click on the Help button at the bottom-right of most pages. Enter 'chat' into the search field. When the results pop up, the Chat button is on the bottom-right of that box.
• Phone Help: Toll-Free in USA, 1-877-637-9673. If it is after hours, leave a message and we will return your call at the start of the next work day.
• Email Help: Email messages are answered within 24 hours. If your message arrives after hours we will respond at the start of the next business day.