How do I return or exchange an item on my order?

We will take returns for up to 30 days from the delivery date of your order. We can only process refunds for items returned within 15 days; after 15 days we offer store credit only. Any items being returned must be in their original condition. This means the product cannot be worn, washed, soiled, damaged, or used in any way. Please contact us before sending an item back that you think may be damaged or defective.

For clothing, it is fine to try it on, however, you'll want to make sure you do not subject the item to any scents (such as perfume, smoke, or any other scent that will require the garment to be washed) or animal hair. Make sure all accessories, such as laces, are also returned with the garment. Boots should not have any markings on the soles. Please take care and try your footwear on a carpeted or soft floor that will not scratch or mark the bottom of the shoes.

Items that are not returnable are: Tobacco Pipes, Tights and Hosen, Opened Contact Lenses, Opened Prosthetics, Costume Wigs, Earrings (and other pierced jewelry), Spartan/Gladiator Briefs, Wind Instruments, Any Liquid or Cream (Rust Blocker and other Metal Cleaners, LARP Silicone, Fake Blood, Prosthetic Glues and Removers, et cetera), Underwear, Socks (unless unopened), and Custom Items. Custom means any item that is ordered from us that is not normally on our website for sale.

*In order to avoid being charged a restocking fee, your returned items must be in the original packaging and in resellable condition. Clothing must be neatly folded and in the original bag. Other items must be packaged with care and in the original packaging. If your return does not meet this condition, you will be charged a 15% restocking fee. There may be cases where we are unable to accept your return. Please take care in packaging your return items. 

Please fill out the return form linked below or include a short note with your order number and name. State if you are returning the item(s) for a refund, or if you would like a store credit in order to place an exchange order.

https://www.medievalcollectibles.com/wp-content/uploads/2024/10/MCI-Return-Form-2024.pdf