Process time
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Official comment
Order processing time will vary depending on if the items you are ordering are in stock or not.
Our website shows stock status for all products. When you are looking at an item, you will see “Availability”. If it says In Stock, then we have the product in our warehouse. If it says “Ships in 5-7 business days” or any other shipping estimate, this means the product is out of stock. The time frame given is a general estimate of how long it should take for us to get this product back in stock, provided the item is not backordered. This date is not certain, but a general estimate. Our Availability will not state if the item is on backorder, as backorder status can change very rapidly.
Due to the special industry we are in, backorders do occur. Sometimes the demand for our specialty products is greater than the speed of production. This is how a backorder will happen. When certain items go on backorder, it means they are either still in production or queued for production and can take 30-45 days, or possibly even longer. When we become aware of a backorder, we will notify you by email with a general date of when we expect to receive the item back in our warehouse. We apologize in advance for the inconvenience this may cause.
Your order generally ships once all products are in stock. Feel free to email or call us if you need assistance in placing an order or getting a definite timeframe for specific items.
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